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Job Details

Salary: £18,000 - £19,500 per annum plus excellent benefits
Hours: Full time - based on a 37.5 hours per week
Location: Basingstoke - For store opening hours and locations please visit - https://retail.virginholidays.co.uk/retail-appointments/next/basingstoke
Contract: Permanent, 37.5 hours
Closing Date: 11th December 2020

Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

In a nutshell

At Virgin Atlantic Holidays, we’re just as passionate as we’ve always been about becoming the most loved travel company. It’s been an uncertain year, for us, for everyone. There’s been ups and downs, some successes, and some sadness. One thing we know for sure – this year has shown that when we combine our brand with the power of amazing people, we make something truly magical.

Join us as a Personal Holiday Supervisor in our Basingstoke store and you'll be helping our customers to book once-in-a-lifetime experiences from luxury Caribbean beaches to African Safaris.

Do you love making guests smile every single day knowing you have delivered amazing service? Do you always place the customer at the heart of everything you do? If so, then this could be the role for you because this is no ordinary travel role at Virgin Holidays!

Within this role you will be generating sales and making sure you hit and exceed personal targets. This role will also be responsible for maintaining exceptional levels of customer experience, dealing with raised queries and ensuring the efficient running of the store.

Day to Day
Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend.

But it doesn’t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey.

* You'll know all of our products like the back of your hand, and you’ll suggest ways to upgrade our customers holiday to really fit with their preferences.
* You will drive new business through helping out with creative and attention grabbing events and social media campaigns.
* You'll keep our customer facing merchandise up to date and sales focused to inspire customer enquiries and sales.
* Support with operational performance including rotas, discounting and forward thinking ideas to grow our business.
* Role model sales through service to delivering a high level of Mystery shopper scores and sales.
* Ensure completion of customer questionnaires and capture results
* You'll help develop your team to support our business objective to be the Most Loved travel company.
* You will ensure a consistent approach of collecting, analysing and feeding back customer data.
* If things don’t go to plan, you'll investigate and resolve every question straight away.

We are not just a travel agent, we're dream makers and groundbreakers. Now more than ever this is pivotal to our success and return to profitability!

About you

Are you looking for your next step in your career in travel and have high levels of motivation, with the ability to translate this energy to staff? If so keeping reading as were on the look out for an individual who has worked in a target driven sales environment within the travel industry.

Alongside the above your need to deliver industry leading customer experience so having excellent communication skills alongside being empathic, conscientious, positive and an outstanding teammate will all help.

Being one of our Supervisors is a busy and challenging role and sometimes you may feel conflicting demands on your time so you will need to be an agile thinker and be confident in making decisions that put our customers first.

If you the enjoy the challenge of flexing between multiple pieces of information, have worked in the Travel Industry previously and looking to grow your people management skills, then we would love to hear from you!

Be Yourself - Our Differences make us stronger
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.

Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values