Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.
In a nutshell
Join us as a Personal Holiday Supervisor in our Basingstoke store and you'll be helping our customers to book once-in-a-lifetime experiences from luxury Caribbean beaches to African Safaris.
Do you love making guests smile every single day knowing you have delivered amazing service? Do you always place the customer at the heart of everything you do? If so, then this could be the role for you because this is no ordinary travel role at Virgin Holidays!
Within this role you will be generating sales and making sure you hit and exceed personal targets. This role will also be responsible for maintaining exceptional levels of customer experience, dealing with raised queries and ensuring the efficient running of the store.
But it doesn’t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey.
We are not just a travel agent, we're dream makers and groundbreakers. Now more than ever this is pivotal to our success and return to profitability!
Alongside the above your need to deliver industry leading customer experience so having excellent communication skills alongside being empathic, conscientious, positive and an outstanding teammate will all help.
Being one of our Supervisors is a busy and challenging role and sometimes you may feel conflicting demands on your time so you will need to be an agile thinker and be confident in making decisions that put our customers first.
If you the enjoy the challenge of flexing between multiple pieces of information, have worked in the Travel Industry previously and looking to grow your people management skills, then we would love to hear from you!
Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at email@example.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.
You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values