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Personal Holiday Advisor
Virgin Holidays Retail is a bold idea, with over 90 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. As our Personal Holiday Advisor within the Banbury store and you won’t just be a Sales person, you'll be an entrepreneur, marketing expert and dream weaver. Your enthusiasm and knowledge for all of our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday, You will be creative in achieving your sales targets
Senior Engineer – Programmes and Configuration
This is a fantastic opportunity for a Senior Engineer - Programmes & Configuration to join the Engineering function at Virgin Atlantic (VAA). Reporting to the Programmes and Reliability Manager, this role is responsible for co-ordination, future development and growth of Virgin Atlantic Airway's scheduled maintenance programmes and the implementation and compliance of the company aircraft configuration standards and policies. You will also support aspects of the delivery of an Integrated Maintenance & Reliability Programme in order to enhance safety, maximise reliability & optimise maintenance costs of the VAA Fleet as specified by EASA regulations Part M sub parts A, B, C and G and related AMC data.
Engineer – Programmes and Configuration
This is a fantastic opportunity for a Engineer - Programmes & Configuration to join the Engineering function at Virgin Atlantic (VAA). Reporting to the Programmes and Reliability Manager, this role is responsible for co-ordination, future development and growth of Virgin Atlantic Airway's scheduled maintenance programmes and the implementation and compliance of the company aircraft configuration standards and policies. You will also support aspects of the delivery of an Integrated Maintenance & Reliability Programme in order to enhance safety, maximise reliability & optimise maintenance costs of the VAA Fleet as specified by EASA regulations Part M sub parts A, B, C and G and related AMC data.
Travel Specialist
Virgin Holidays Retail is a bold idea, with over 90 innovative standalone stores and concessions throughout the UK, we inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. Become a part of our brand new team within Virgin Holidays as our Holiday Design Expert, crafting exciting and bespoke travel itineraries for our guests. Providing intuitive service is what Virgin is all about and as a passionate Holiday Designer, your specialist first-hand destination knowledge will allow you to bring the itinerary to life. Positively influencing our guests holiday plans and to make recommendations, you will create and manage relationships to build on your client base.
CRM and Customer Journey Lead
As CRM and Customer Journey Lead you’ll own the strategy, definition, delivery and measurement of Below-The-Line communications and the digital relationship across the whole customer lifecycle in order to deliver higher ROI, NPS and brand equity.You’ll be accountable for developing a winning team and crafting the customer communication and experience framework across each stage of the customer journey (Booking, Pre Departure, On Holiday & Return). The post-holder will have a holistic view of the end to end customer journey and is required to work cross-functionally, both within Virgin Holidays & Virgin Atlantic to gather and prioritize inputs from across the business to frame a seamless omni-channel communication experience that supports the strategic business objectives. The post-holder is also accountable, in conjunction with IT, to spearhead the development and improvement of customer data maturity developing a pioneering single customer view programme across Virgin Holidays & Virgin Atlantic
Travel Specialist Manager
Virgin Holidays Retail is a bold idea, with over 90 innovative standalone stores and concessions throughout the UK, we inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. Become part of our new team within Virgin Holidays as a Holiday Design Manager and you will lead both an onsite and remote team of Holiday Design Experts. Through your mentoring experience, your instinctive nature to exceed guest’s expectations will help you lead your team to provide elite service. This brand new opportunity will be key in investigating new and exciting products that your team can offer, whilst analysing budgets and cost-effectiveness.
CRM Executive
The CRM Executive is accountable for crafting and implementing an end to end Omni channel digital customer experience. You'll represent the true voice of the brand and improving the non-physical experience with Virgin Holidays and its partners whilst underpinning the Commercial Trading Plan and delivering the targeted return on investment. Using traditional communications (Email, Outbound calls, SMS, & DM) to support the weekly trading needs of the business, this role is responsible for protecting and growing the margin generated from CRM communications. In addition to traditional CRM marketing, positioning Virgin Holidays as the most loved travel brand is essential within the digital relationship Virgin Holidays has with its customers through creative, meaningful and hyper personalized experiences that drives preference and delivers NPS targets. You'll continually seek out and work with like-minded partners with a real passion for customer centricity, manage cross functional team and external agencies to deliver an ongoing communication programme that complements the holiday journey and that of our partner Virgin Atlantic.
Personal Holiday Advisor
Virgin Holidays Retail is a bold idea, with over 90 innovative standalone stores and concessions throughout the UK, we inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. As our Personal Holiday Advisor within the Bristol store you won’t just be a sales person, you will be an entrepreneur, marketing superstar and dream weaver. Your enthusiasm and knowledge for all of our products will be infectious and you will tailor each holiday to our customer’s needs. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise
Personal Holiday Advisor
Virgin Holidays Retail is a bold idea, with over 90 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. As our Personal Holiday Advisor within the Hatfield store and you won’t just be a Sales person, you'll be an entrepreneur, marketing expert and dream weaver. Your enthusiasm and knowledge for all of our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday, You will be creative in achieving your sales targets.
Apprentice – Engineer
Are you ready to fall in love with Engineering? Want to be part of a business that is innovating and exciting? Look no further, Virgin Atlantic is currently recruiting for our Engineering Apprentice Scheme 2019!This is an amazing opportunity for motivated individuals to pursue their love for Engineering. As one of our Apprentices you'll learn from established and credible Engineers and Trainers.We will enrol you on a 3 year training programme, based offsite with an industry leading training provider, which will see you working with your colleagues on live aircraft, whilst developing your dexterity and communication skills. This will allow you not only to gain an academic qualification but we will give you live exposure to an Engineering operation.Additionally, in the latter stage of the programme, we will spend time with you as you work out of our London Gatwick, London Heathrow, and Manchester operations.In return for your hard work we will help you achieve your EASA Part 66 Category A licence and you’ll get involved with advancing our innovative fleet.