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Navigation Services Assistant
For most people the sky’s the limit; to us it’s home.Here at Virgin Atlantic, our Navigation Services team play a key role within Aircraft Operations. No two days are the same; we are constantly working to ensure we have everything in place to guarantee the safe and efficient running of our operation. This is where you come in…Bringing your enthusiasm and passion for aviation to this entry level role within the team, you will maintain and optimise data in our Flight Planning, NOTAM and aircraft flight management systems. Using your focus and attention to detail, you will evaluate the impact to our operations of any data or airspace changes, providing strategic and tactical support to our 24/7 OCC team. Additionally, this role is a focal point for monthly ATC User charge invoice investigation and reconciliation activities.This role will require you to work to an extremely high standard, often under strict time deadlines and excepting that at times requirements may change quickly. That being said, this role is as rewarding as it is varied. You will have the opportunity to work with multiple stakeholders across Virgin Atlantic including Airports, Government Affairs, Finance, Network and Alliances, Safety and Engineering, and play an active role in ensuring the continued success of our operation.
Personal Holidays Advisor
Virgin Holidays Retail is a bold idea, with over 50 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. As our Personal Holiday Advisor within our store in Milton Keynes you won’t just be a Sales person, you'll be an entrepreneur, marketing expert and dream weaver. Your knowledge for all of our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday, You will be creative in achieving your sales targets.
Programme Manager
Are you a hardworking Programme Manager with strong transformation and delivery experience?In this role you’ll join the Transformation team focused on delivering cross-functional programmes.Working collaboratively with business owners you'll provide high quality programme delivery expertise, demonstrating outstanding change management and outcome delivery experience.
Personal Holiday Advisor
Virgin Holidays Retail is a bold idea, with over 50 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. As our Personal Holiday Advisor within our store in Banbury you won’t just be a Sales person, you'll be an entrepreneur, marketing expert and dream weaver. Your knowledge for all of our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday, You will be creative in achieving your sales targets.
Concierge
This is an exciting opportunity to join our dynamic and high-energy standalone store in Liverpool. You will be part of our front line staff, offering an excellent level of customer service that leaves every one of our customers that visits this store feeling they can seek the world.Our Concierges engage with our customers to understand their needs quickly and expertly while maintaining excellent customer experience to help drive our Net Promotor Score (NPS) and impact sales through the delivery of the service proposition. You'll also have the opportunity to channel your creative side, organising marketing events and activities to increase interest within the store showcasing a particular destination.
Executive – CRO
As a CRO Omni Channel Executive, you'll work closely with our eCommerce team to assemble ideas and requirements to set up A/B and MVT testing feeding in requirements from results into the development workstack and online trading.Through the application of the CRO programme, including testing/personalisation, you'll improve lead generation and conversion rate for all products by utilising customer feedback to understand customers booking habits and blockers whilst identifying ways to increase overall conversion through development.You'll assist the Ecommerce team with the daily running of the Virgin Holidays Website, by supporting the increase of leads, conversion and margin.You'll produce development requirements with expected conversion uplifts to Ecommerce managers that will aid Customer Experience across all channels.
Customer Centre – Service Advisor
We are on an exciting journey to become the Most Loved Travel company. Are you interested in joining Virgin Atlantic's dynamic Customer Centre?Would you love to be a proud brand ambassador for our fabulous airline? Taking inbound calls from new and existing customers, you will book flights, assist in any queries and actively engage with our Flying Club (frequent flyer) members. Do you strive to deliver the best? Can you offer our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs? Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required. Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be yourself, no scripts for us. Our people are naturally gifted in engagement.
Concierge
This is an exciting opportunity to join our dynamic and high-energy standalone store in Lakeside. You will be part of our front line staff, offering an excellent level of customer service that leaves every one of our customers that visits this store feeling they can seek the world.Our Concierges engage with our customers to understand their needs quickly and expertly while maintaining excellent customer experience to help drive our Net Promotor Score (NPS) and impact sales through the delivery of the service proposition
