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Job Details

Salary: £16,010 per annum plus excellent benefits (salary will pro - rata down to 15hours per week)
Contract: Permanent
Hours: 15 hours per week including a mixture of days, evenings and weekend shifts
Location: Leeds
Closing date: 20th August 2019

In a nutshell

This is an exciting opportunity to join our dynamic and high-energy standalone store in Leeds. You will be part of our front line staff offering an excellent level of customer service that leaves everyone of our customers that visits this store feeling inspired.
Our Concierges engage with our customers to understand their needs quickly and expertly whilst maintaining excellent customer experience to help drive our Net Promotor Score (NPS) and impact sales through delivery of the service proposition

Day to day

About you

To be a success in this role you will shows a genuine enthusiasm and real passion for providing a high standard of service. We are looking for someone with a flexible attitude to their work, who is passionate in meeting customer demands with a "can do" attitude. You will need to have an interest in our customers and be happy to take personal responsibility whilst they wait to see to be seen.

Experience with dealing directly with customers, either face to face or over the phone would be advantageous. This role requires an excellent communicator with excellent influencing and negotiation skills. Expectations are high, but will make sure you have the happiness of working for an iconic brand in a rare and invigorating setting.

So do you pride yourself on your social skills? Can you organise your time effectively? Do you love prioritise tasks to ensure all situations are dealt with effectively, if so why not apply today?

The perks
We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select whats important to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.
Be Yourself - Our Differences make us stronger
Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our forward-thinking mix of people.
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To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs.