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Job Details

Salary: £18,000 - £19,500 per annum plus excellent benefits
Hours: Under the company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours)hours per year that you are required to work.
Location: Merry Hill
Contract: Permanent Full time
Closing Date: Wednesday 19th January 2022
For store opening hours and locations please visit -
Many of our staff at Virgin work flexibly and in many different ways. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

In a nutshell

At Virgin Atlantic Holidays, we’re just as passionate as we’ve always been about becoming the most loved travel company. It’s been an uncertain year, for us, for everyone. There’s been ups and downs, some successes, and some sadness. One thing we know for sure – this year has shown that when we combine our brand with the power of amazing people, we make something truly magical.

Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re delighted to be able to offer this opportunity, as we seek someone brilliant to join our team and help us achieve our vision. Perhaps that’s you? We’d love to find out.

Day to Day
Working alongside our established award-winning Merry Hill Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend.

But it doesn’t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey.

- You'll know all of our products like the back of your hand, and you’ll suggest ways to upgrade our customers holiday to really fit with their preferences.
- You will drive new business through helping out with creative and attention grabbing events and social media campaigns.
- You'll keep our customer facing merchandise up to date and sales focused to inspire customer enquiries and sales.
- Support the Manager with operational performance including rotas, discounting and forward thinking ideas to grow our business.
- Role model sales through service to delivering a high level of Mystery shopper scores and sales.
- Ensure completion of customer questionnaires and capture results
- You'll help develop your team to support our business objective to be the Most Loved travel company.
- You will ensure a consistent approach of collecting, analysing and feeding back customer data.
- If things don’t go to plan, you'll investigate and resolve every question straight away.

We are not just a travel agent, we're dream makers and groundbreakers. Now more than ever this is pivotal to our success and return to profitability!

About you

Are you looking for your next step in your career in travel and have high levels of motivation, with the ability to translate this energy to staff? If so keeping reading as we're on the look out for an individual who has worked in a target driven sales environment within the travel industry.

Alongside the above you'll need to deliver industry leading customer experience, so having excellent communication skills alongside being empathic, conscientious, positive and an outstanding teammate will all help.

Being one of our Supervisors is a busy and challenging role and sometimes you may feel conflicting demands on your time so you will need to be an agile thinker and be confident in making decisions that put our customers first.

If you enjoy the challenge of flexing between multiple pieces of information, have worked in the Travel Industry previously and looking to grow your people management skills, then we would love to hear from you!

Be Yourself - Our Differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, or religious beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( feeling confident that we’ve got your individual considerations covered.
You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values