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Job Details

Salary: £18,200 per annum plus excellent benefits
Contract: Permanent
Hours: 37.5 hours per week mixture of days, evenings and weekend
Location: Crawley
Closing Date:12th December 2019
Start Date: 20th January 2019
Many of our staff at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can’t promise to give you exactly what you want, but we are happy to explore what’s possible for the role.

In a nutshell

Do you love making guests smile every single day knowing you have delivered amazing service? Do you always place the customer at the heart of everything you do? If so this then this could be the role for you because this is no ordinary customer service role.

We’re on the lookout for Service Advisors to join our fabulous team in Crawley. You’ll be responsible to make every customer feel valued by providing the excellent experience that our customers have come to love.

As one of our Advisors you’ll be taking inbound calls assisting and resolving any queries and questions that they may have. If things don’t go to plan, you will show a can-do attitude and be confident to investigate and resolve every question straight away.

Day to day

  • Balance all queries regarding existing bookings, including re-options, upgrading any elements of booking & general enquiries
  • Assist with queries and complaints generated
  • Offer quotes for changes to existing arrangements
  • Up-selling where appropriate to generate additional revenue
  • Actively contact customers in response to customer service questionnaire replies
  • Respond to customer correspondence, including complaints within industry guidelines and our internal timelines
  • Arrange compensation where applicable, in line with booking conditions
  • Request refunds in respect of cancellations
  • Meet targets set on weekly basis

About you

Do you have previous experience of dealing directly with customers, either face to face or over the phone?
To be successful in this role your need to be an excellent communicator who enjoys influencing and negotiation with customers and suppliers. You’ll be building customer confidence whilst investigation options and giving effective solutions. You will need to enjoy resolving issues for customers and take personal responsibility for the problem.
As an unconventional, creative and fast-growing business we expect our people to be adaptable whilst remaining passionate about delivering an outstanding level of service. In return, you'll get to work within a culture that is fun and dynamic whilst sharing in the many benefits of working for the famous Virgin Brand.
At Virgin Holidays we’re fast paced and that’s reflected in our recruitment process so you will need to be able to start on the 20th January 2020 and have no holiday for 2 months following it, that’s so you don’t miss a moment of our amazing training course! So if you’re ready to start your journey to no ordinary job then click the apply button now!
The perks

We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select what's meaningful to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.
Be Yourself- Our differences make us stronger
Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can unleash the potential of our forward-thinking mix of people.
To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs.