Salary: £17,375.00 per annum
Hours: Full Time (Under the Company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours) hours per year that you are required to work)
Location: Merry Hill
Closing Date: Wednesday 19th January 2022
For store opening hours and locations please visit - https://retail.virginholidays.co.uk/retail-appointments/
Many of our staff at Virgin work flexibly and in many different ways. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role
In a nutshell
At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this last year has shown that when we combine our brand with the power of amazing people, we make something truly magical.
Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our team and help us achieve our vision. Perhaps that’s you? We’d love to find out.
Virgin Holidays Retail is a bold idea, with over 50 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair.
As a Personal Holiday Adviser within our store in Merry Hill you won’t just be a salesperson, you'll be an entrepreneur, marketing expert and dream weaver. Your knowledge for all our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers, and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday. You will be creative in achieving your sales targets. Day to Day
Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend.
But it doesn’t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you’ll have the opportunity to actively promote our fantastic products, form relationships and really get to exceed their expectations- Keeping them coming back for more.
Alongside exceptional customer service, you will work towards monthly sales targets given to you by your manager.
We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability!
Be Yourself - Our Differences make us stronger
The store is open between Monday- Sunday, 09.00am and 9.00pm with the requirement to work 37.5 hours per week on early, late and weekend shifts.
You'll have experience in excellent customer service with confidence in elements of sales. Additionally, we're looking for:-
* Tenacious, creative and determined in exceeding your monthly target.
* Knowledgeable and passionate about the travel industry with first hand experience of long haul products.
* Outstanding communication skills with the ability to really listen and understand what our customer wants.
* Self driven and motivation to manage your own time effectively.
* You care for our customers and will be driven by their happiness.
* Collaborative and adaptable in an ever-changing environment, becoming part of a close-knit team.
If the above sounds like you, we would love to hear from you!
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, or religious beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
You'll be assessed against our values for a selection of your interview process, learn more about them here:: Our Values