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Job Details

Salary: £17,375.00 per annum
Hours: Under the company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours)hours per year that you are required to work.
Location: Cardiff
Contract: Fixed Term Contract, 12months, Full time
Closing Date: Thursday 23rd September 2021
For store opening hours and locations please visit - https://retail.virginholidays.co.uk/retail-appointments/
Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role

In a nutshell

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this last year has shown that when we combine our brand with the power of amazing people, we make something truly magical.
Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our team and help us achieve our vision. Perhaps that’s you? We’d love to find out.
Virgin Holidays Retail is a bold idea, with over 50 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair.
As a Personal Holiday Adviser within our store in Cardiff you won’t just be a salesperson, you'll be an entrepreneur, marketing expert and dream weaver. Your knowledge for all our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers, and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday. You will be creative in achieving your sales targets.
Day to Day
Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend.
But it doesn’t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you’ll have the opportunity to actively promote our fantastic products, form relationships and really get to exceed their expectations- Keeping them coming back for more.
Alongside exceptional customer service, you will work towards monthly sales targets given to you by your manager.
We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability!

About you

The store is open between Monday- Sunday, 09.00am and 8.00pm with the requirement to work 37.5 hours per week on early, late and weekend shifts.
What we're looking for:-
* Tenacious, creative and determined in exceeding your monthly target.
* Knowledgeable and passionate about the travel industry with first hand experience of long haul products.
* Outstanding communication skills with the ability to really listen and understand what our customer wants.
* Self driven and motivation to manage your own time effectively.
* You care for our customers and will be driven by their happiness.
* Collaborative and adaptable in an ever-changing environment, becoming part of a close-knit team.
If the above sounds like you, we would love to hear from you!
Be yourself - Our differences make us stronger
Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.

Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values