Airport Services Roles
Welcoming our customers at the start of their journey, the airport and our v-room lounges are busy, fast paced and exciting environments to work in. Can you think of a better setting for your workplace?
To succeed in this setting, you’ll possess the ability to remain calm under pressure whilst being able to adapt and communicate at all levels. Your customer service skills will be second to none, and if you have previous airline and travel experience this would be advantageous. With patience and understanding you’ll be able to adapt to all sorts of different situations and you’ll be a team player with an open mind, continuously looking for ways to deliver exceptional customer service.
Our v room lounges are stylish private airport lounges that belong to us and they’re just for our customers – providing a chance to wave goodbye to crowded airport terminals and start their holiday in style. At both Gatwick (North Terminal) and Manchester (Terminal 2) our v-room customers can rock up and chill out in total style before their flight.
Airport Service Agent
On a daily basis our Airport Service Agents meet hundreds of our customers arriving at their departing airport ready for their holiday. They are there to support our customers at all times, providing a courteous, friendly and approachable level of service. This is a varied role which involves many responsibilities from dealing with flight disruptions and delays to completing pre-flight administrative duties.
Our Airport Service Supervisors are required to perform an array of sales, service and support duties every day. They are there to supervise our agents on a daily basis and provide monthly guidance and training to their teams.
As a v-room Service Representative you’ll be required to promote repeat business by providing a welcoming and dynamic service to all our customers. As the first point of contact for all our lounge customers you’ll monitor and resolve issues as they arise, consistently putting the customer at the heart of everything you do.
As a v-room Service Supervisor you will perform a variety of tasks whilst providing the highest quality customer service in the industry to all our customers, you’ll also ensure that assigned sales and services targets are met on a daily and weekly basis.