Retail Travel Apprenticeship
We’re Virgin Holidays, and this is no ordinary apprentice role. Once you join us we will help you become a destination and service expert so you can create once-in-a-lifetime experiences for our customers – from luxury Caribbean beaches to African Safaris.
At Virgin Holidays we are passionate about our people and our brand. You’ll deliver an outstanding experience to all of our customers, constantly going the extra mile and creating unforgettable holidays that make us famous for service.
As an apprentice you will earn a real salary and get to join our world famous benefit programme including seven return flights to travel anywhere on the Virgin Atlantic network. You’ll also learn on the job from our experienced Retail Team to gain job-specific skills over a Fixed Term Contract for two years, during which you will gain two qualifications:
- Year one of the programme is where you’ll undertake your Level 2 Customer Service Apprenticeship, learning to put customers at the heart of our business
- During year two you’ll embark on your Level 3 Retail Travel Consultant Apprenticeship, where you’ll develop your expertise in our destinations, products and services
With these under your belt you will come out of the programme with real work experience in your chosen field and you’ll be ready to start a career within travel, as well as the opportunity to travel the world using your staff travel benefits!
Where are these opportunities?
We have apprentice opportunities available within our Retail v-rooms which are not only our standalone concept but are also aimed to inspire and engage consumers at the heart of their holiday. These stores are designed to create a landscape of interaction, giving customers an opportunity to explore new destinations, discover new experiences and shop for holidays in a relaxing environment.
Our standalone concept stores have bar areas where customers can enjoy complimentary drinks whilst children are entertained by a Disney-themed area, complete with fancy dress outfits, and giant Minnie and Mickey Mouse cuddly toys. Customers can also discover the in flight experience by sitting in one of our Virgin Atlantic Upper Class or Premium Economy Seats and we’ve embraced Virtual Reality by introducing Interactive Digital Adventures (known as IDA) into selected stores for our customers!
What are we looking for?
At Virgin Holidays we are always striving to provide an outstanding customer experience from start to finish and that’s where you come in. We are looking for our apprentices to have a genuine passion for customer service and pride yourself on excellent communication skills alongside having a natural ability to engage with customers and manage challenging scenarios when they arise. It’s a busy role as you will be working in store while completing your studies and of course passing your end point exam, so working accurately under pressure is key.
Please keep checking for opportunities in 2019.